Webinar

Inside the MRO Process: What Program Managers Need to Know

September 2nd | 1:00 PM EST

Join Emily Bergeaux, Compliance Specialist at Heinen Medical Review, and Joe Dalton, Chief Compliance Officer at AirTera, for an interactive fireside chat offering a behind-the-scenes look at the Medical Review Officer (MRO) process and what happens when drug and alcohol test results reach the review and verification stage. Together, they’ll explore what takes place during the MRO review process, common challenges that can complicate result review and verification, best practices for communication between program managers and MROs, and how a strong MRO partnership can support compliance and a more effective testing program. The conversation will also highlight practical lessons and insights drawn from real-world situations.