How to Start An Application for a new applicant

Learn how to start an application for a new applicant in the Workforce Directory. This video covers navigation, data entry, endorsement options, and confirmation steps. Note: Only the Amazon Credentialing team can add endorsements. Applicants will receive an email to complete their badge application after submission.

How to Cancel an Application

Learn how to cancel an active application for an applicant or badge folder. This video covers navigation steps and available methods for locating and cancelling applications, as well as how to start a new batch application for eligible individuals after cancellation. Practical scenarios such as correcting errors or resubmitting applications are also highlighted.

How to Email a Person

Learn how to email applicants using the Workforce Directory and Applications Table. This video provides step-by-step instructions for finding a person, composing a message, and sending it to the email on their profile. Multiple methods for initiating emails are discussed, focusing on practical use cases like notifying applicants about training or requesting them to come in.

How to Suspend / Unsuspend a Person

Learn how to suspend and unsuspend a workforce member's badge. This video provides a step-by-step walkthrough covering criteria for suspension, the process for adding comments and end dates, and how to manually unsuspend if no end date is set. You'll also see where to view and change badge status in the system.

Applicants – How to Manually Sign Up

Learn how applicants can manually sign up for an AirTera account if they cannot access the email sign-up link. This video emphasizes the importance of using the email associated with the application. After registration, applicants receive a verification code to access their dashboard, where they can complete badge-related tasks.

Applicant Application Experience Flow on Desktop (STA only locations)

Learn about the STA-only applicant application process on desktop. This video demonstrates electronic signing of privacy statements, optional scanning of identification documents, manual entry of personal and address information, badge photo upload with background removal, and final review and submission for approval. The workflow emphasizes user guidance, optional fields, and streamlined data entry features.

How to Report Unaccounted Media and Reprint

Learn how to report a lost or stolen badge and initiate a reprint. This video covers navigating the Workforce Directory, uploading required documents, and attesting the badge holder's identity. You'll also see how a badge reprint is automatically initiated, the steps to print and issue the new badge, and how the updated badge status is reflected in the system.

How to Account for Lost/Stolen Media

Learn how to account for a lost or stolen badge after recovery. This video covers locating the individual in the Workforce Directory, accessing their badge records, and marking the badge as destroyed. The same procedure applies whether the badge was lost or stolen, ensuring accurate tracking and proper destruction of recovered badges.

Applicant Application Scanning in Documents (microblink)

Learn how to quickly prefill a badge application by scanning your driver's license and passport. This feature extracts and auto-fills most required information, streamlining the application process, reducing manual entry, and improving efficiency.

How to Print a Badge

Learn how to print a badge for an applicant in the IDMS system. This video provides a step-by-step process including navigating to the Applications Table, selecting the applicant, entering required details, previewing the badge, printing it, and completing the sign-off. Using status filters and action menus to streamline badge printing is also covered, along with adjusting expiration dates as needed.

How to Issue a Badge

Learn how to issue a badge in the IDMS system. This video provides a step-by-step overview including prerequisites such as ensuring the applicant's status is set to "Issue Badge," searching for the application, printing the badge, scanning the serial number, and signing off to activate the badge. You'll also learn how to verify the badge's active status in the Workforce Directory.

Applicant Training Experience

Learn about the applicant training experience. This video shows how applicants access their dashboard to view and start required courses, with completion status reflected by the disappearance of action items. Administrators can monitor applicant progress and training status through the Applications Table and Training tab, which shows whether training is not started, in progress, or completed.

Uploading Documents

Learn how to manually upload documents to a person's profile in the Workforce Directory. This video covers scanning or uploading files, adding document names and comments, and confirming the upload. Uploaded documents and their associated comments are visible under the Documents and Comments tabs, along with details about who uploaded them.

Adding a Comment

Learn how to manually add comments to a person's profile or application within the Workforce Directory. This video details the steps for both person-centric and application-centric views. Note: Comments added to an application will also appear on the person's profile, but comments added directly to the profile will not show up on the application view.

Applicant Application Experience Flow on Desktop (SIDA/EAA locations)

Learn about the SIDA/EAA applicant application process on desktop. This video provides a step-by-step walkthrough covering account setup, prefill options, required fields, address history, photo upload, review, and electronic signature. Key details include handling additional forms for applicants born outside the US, address autofill features, and final confirmation steps before submission.

How to Approve an Application

Learn how to approve an application for SIDA/EAA and STA sites. This video provides a step-by-step walkthrough covering new, renewal, and transfer applications. Key steps include reviewing and editing applicant information, updating batch and endorsement details if permitted, entering employment information, and finalizing approval with a signature. After approval, the application status changes to "Collection Needed."

How to Perform Adjudication on an Application (SIDA/EAA locations)

Learn how to perform adjudication on an application at SIDA/EAA locations. This video provides a step-by-step overview including navigating to the Applications tab, filtering for "Adjudication Needed," and updating adjudication results such as pending or approved. You'll also learn how to view and edit adjudication outcomes within the Application and Background tabs.

Filtering and Editing Columns Data

Learn how to customize the Workforce Directory and Applications Table. This video covers editing columns, applying filters, and rearranging data for better visibility. Using status filters to view specific application records, such as those needing training or ready to print, is also demonstrated.

How to Perform Document Collection on an Application (STA Only locations)

Learn how to perform document collection on an application at STA-only locations. This video provides a step-by-step demonstration covering navigation to the application, starting the collection process, reviewing and editing applicant information, managing endorsements, and uploading or scanning required documents. Handling document errors and finalizing the collection with a sign-off are also addressed.

Adding Users and Assigning Permissions

Learn how to add users and assign permissions in the AirTera platform. This video shows how administrators can assign roles to users by selecting them from the Workforce Directory, ensuring they meet criteria like having an active badge or completing required training. Access can be customized by toggling locations and divisions, and updates to user roles or permissions are managed through the Users tab.

Switching Between Personal View and Admin Dashboard

Learn how to switch between the administrative and personal views in the AirTera IDMS platform. This video explains the process for managing badge-related tasks and training, emphasizing the ability to easily toggle between organizational duties and personal application actions.

Workforce Directory - Person Centric View / Applications Table - Application Centric View

Learn how to use the Workforce Directory and Applications Table. This video explains the difference between the person-centric view (which shows all information about an individual across their history) and the application-centric view (which focuses on details for a specific application). You'll also learn where to perform actions related to badges and applications—badge management is done in the Workforce Directory while application processing occurs in the Applications Table.

Information Change (including Name Change)

Learn how to update personal information in the Workforce Directory, including name changes. This video covers eligibility requirements such as having an active badge and completed applications, steps for editing information, specifying reasons for changes, and uploading documentation for name changes. Updates are tracked in the History tab.

View and Complete Correction Request

Learn how to handle correction requests for applications. This video covers locating applications needing corrections, reviewing rejection reasons, editing applicant information, updating documents, and resubmitting for processing. This process ensures rejected applications can be corrected and moved forward in the workflow.

How to Deactivate Someone

Learn how to deactivate individuals in the IDMS system. This video covers both cases where a person has a badge and where they do not. Key steps include confirming deactivation, handling badge statuses such as not returned, lost, stolen, or destroyed, and updating records accordingly.

How to Extend Rap Back

Learn how to extend RapBack on a person's badge. This video covers eligibility criteria and step-by-step instructions for updating the RapBack expiration date in the system. Note: There is a 30-day limit for extensions. The update process includes confirmation and status indicators within the Background tab.

How to Reprint a Badge

Learn how to reprint an employee badge. This video provides a step-by-step demonstration from selecting the individual in the Workforce Directory to choosing reprint reasons, updating required fields, printing, and issuing the new badge. Key considerations include handling changes like employee identifier, barcode, seniority stripe, and endorsements, as well as ensuring the old badge is destroyed before issuing the new one.

How to Start a Renewal and Process a renewal

Learn how to start and process a badge renewal. This video provides a step-by-step overview including eligibility criteria, actions required in the Workforce Directory, and the importance of ensuring RapBack is active before renewal. Approval, document collection, badge printing, and destruction of the old badge are also covered. Most information is prefilled, and the process closely mirrors new badge applications.

How to Start a Transfer (Transfer application)

Learn how to start a transfer application. This video covers eligibility criteria and steps required for different transfer scenarios. Depending on badge status and site type, either a transfer application or a new badge application must be started. Badge destruction procedures are also discussed.

Processing Application State

Learn what happens when an application is in the processing state. This video explains that while background tasks are underway, available actions in the IDMS system may be limited. You'll see how to check the processing status in both the Applications Table and the Workforce Directory.

How to perform document collection and biometric collection (SIDA/EAA locations)

Step-by-step overview of the Live Scan fingerprint collection process, including how to review and correct applications, upload documents, and collect two sets of fingerprints for each individual. It emphasizes verifying the person's identity, ensuring fingerprint quality, and checking that both sets are properly ingested before finalizing and transmitting the prints to the DAC and TSA